Contact Us

We're Here to Help

Thank you for visiting PureHarbor18.

Whether you have a question before purchasing or need assistance with an existing order, our customer support team is available to help make your shopping experience as straightforward as possible.

You may contact us regarding product information, order status, shipping questions, returns, refunds, damaged or incorrect items, or general store inquiries.

Customer Support

PureHarbor18

4807 Arroyo Trail
Louisville, KY, USA

Email: support@PureHarbor18.space
Phone: (254) 485-2744

When contacting us about an existing order, please include your order number and the email address used to place the order whenever possible. This helps us locate your purchase and assist you more efficiently.

For damaged, defective, or incorrect products, please include a clear description of the issue and, where appropriate, photographs showing the condition of the item.

Order Assistance

If you need assistance with an order, please contact us as soon as possible.

Depending on the processing stage of an order, modifications or cancellations may not always be possible after an order has entered fulfillment or has been transferred to a shipping carrier.

Returns & Refunds

PureHarbor18 provides eligible customers with free returns and refunds within 30 days, subject to the requirements stated in our Return & Refund Policy.

Please contact us before sending a return so our team can provide the appropriate return instructions.

Shipping

We offer free worldwide shipping, with an estimated standard delivery timeframe of 7–10 days.

Delivery times are estimates rather than guaranteed delivery dates and may be affected by destination, customs clearance, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

We appreciate your interest in PureHarbor18 and look forward to assisting you.