Shipping policy

PureHarbor18 strives to make delivery simple and transparent. This Shipping Policy explains our standard shipping terms for purchases made through our store.

1. Free Worldwide Shipping

PureHarbor18 provides free shipping to destinations worldwide for eligible orders placed through our website.

No standard shipping charge is added to qualifying orders.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery period is an estimate and is not a guaranteed arrival date.

Actual delivery times may vary depending on destination, carrier operations, customs processing, weather conditions, holidays, local delivery networks, and other circumstances outside our reasonable control.

3. Order Processing

Orders may require processing before being transferred to the applicable shipping carrier.

Once an order has progressed significantly through fulfillment, we may be unable to change the shipping address, modify the order, or cancel it.

Customers should therefore review their shipping information carefully before completing checkout.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify your:

Recipient name
Street address
Apartment, unit, or suite number where applicable
City
State or province
Postal or ZIP code
Country
Contact information

If you discover an error after ordering, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has begun.

5. International Deliveries

Because PureHarbor18 ships worldwide, international orders may be subject to customs procedures and local import requirements.

Customs processing can occasionally extend the estimated delivery timeframe.

Any mandatory taxes, duties, or fees will be handled according to applicable laws and the disclosures provided during the purchasing process.

6. Delayed Shipments

Although most orders are expected to arrive within the estimated timeframe, occasional delays can occur.

Factors may include severe weather, carrier disruptions, customs inspections, high-volume holiday periods, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact support@PureHarbor18.space with your order information.

7. Lost Packages

If tracking information indicates an unusual delay or you believe your package has been lost, please contact us.

We may ask you to confirm the shipping address and other order information before investigating the shipment.

Where appropriate, we will work with the relevant carrier or fulfillment provider to determine the status of the shipment and identify an appropriate resolution.

8. Damaged Deliveries

If an order arrives damaged, photograph the product and relevant packaging and contact us promptly.

Do not unnecessarily discard packaging until the issue has been reviewed, as photographs or packaging information may help us investigate the problem.

9. Multiple Packages

Some orders containing multiple products may occasionally arrive in separate packages.

Separate shipments do not necessarily indicate that products are missing.

10. Contact Us About Shipping

For shipping assistance:

PureHarbor18
Email: support@PureHarbor18.space
Phone: (254) 485-2744
Address: 4807 Arroyo Trail, Louisville, KY, USA