Refund policy

At PureHarbor18.space, we want you to shop with complete confidence. Your satisfaction is our highest priority, and we are committed to providing premium products along with outstanding customer service. If you are not completely satisfied with your purchase, our 30-Day Free Return & Refund Policy is designed to make the return process simple and hassle-free.

1. Return Eligibility

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be returned in their original condition.
  • Include original tags and packaging whenever possible.
  • Be free from stains, odors, alterations, or damage caused after delivery.

Products that do not meet these conditions may not qualify for a refund.

2. Free Returns

We proudly provide Free Returns Worldwide.

After your return request has been approved, our customer support team will provide complete return instructions. Depending on your location, we may provide a prepaid return shipping label or another free return solution.

Please do not send products back without contacting us first.

3. Non-Returnable Items

Certain products cannot be returned, including:

  • Worn or washed apparel
  • Personalized or customized products
  • Clearance or final sale items
  • Gift cards
  • Products specifically marked as non-returnable

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

Once verified, we will arrange a replacement or issue a full refund at no cost to you.

5. Refund Process

After we receive and inspect your returned item, you will receive an email confirming the refund status.

Approved refunds are issued to your original payment method within 5–10 business days, depending on your payment provider.

6. Order Cancellation

Orders may be canceled before they enter processing.

Once an order has shipped, cancellation is no longer possible. However, you may request a return after delivery under this policy.

7. Exchanges

We currently do not provide direct exchanges.

If you wish to receive another size, color, or style, simply return the original product and place a new order.

8. Late Refunds

If your refund has not appeared:

  • Check your bank account.
  • Contact your card provider.
  • Contact your bank, as processing times vary.

If you still need assistance, please contact us.

9. Return Address

Please contact customer support before returning any product. Return instructions will be provided after your request has been approved.

10. Contact Information

PureHarbor18.space

4807 Arroyo Trail

Louisville, KY, USA

Phone: 254-485-2744

Email: sniderborel02@hotmail.com

Thank you for shopping with PureHarbor18.space. We appreciate your trust and remain committed to providing elegant knitwear, reliable service, and a worry-free shopping experience.