Refund policy
At PureHarbor18, customer satisfaction is important to us. We understand that an item purchased online may occasionally not be the right choice, which is why we provide eligible customers with a 30-day free return and refund policy.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To initiate a return, contact us at:
support@PureHarbor18.space
Please provide your order number, the email address associated with your purchase, the product you wish to return, and a brief explanation of the reason for your request.
2. Free Returns
For eligible returns made in accordance with this policy, PureHarbor18 provides return shipping at no additional cost to the customer.
Customers should contact us before returning any merchandise. Our team will provide the applicable instructions for completing the return.
Items sent without following the provided return procedure may experience processing delays.
3. Return Eligibility
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, returned products should generally be:
In substantially the same condition in which they were received
Complete with included components or accessories, where applicable
Accompanied by proof of purchase or sufficient order information
Appropriately packaged to prevent unnecessary damage during return transit
Reasonable inspection of an item after delivery does not automatically prevent a return.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at support@PureHarbor18.space.
Include your order number and clear photographs of the product and relevant packaging where reasonably possible.
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, return, refund, or another remedy available under applicable law.
5. Refund Processing
After an eligible return is received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card provider, payment processor, or other financial institution may require additional processing time before the funds appear in your account.
PureHarbor18 does not control processing times imposed by third-party financial institutions.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins. However, once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.
If cancellation is unavailable, you may request a return after receiving the order in accordance with this policy.
7. Exchanges
Where available, customers seeking a different product may be asked to return the original item and place a separate order.
Contact customer support for assistance before initiating an exchange-related return.
8. Exceptions
Certain products may not qualify for return where a return would be prohibited or restricted by applicable law, or where an item has been materially altered, intentionally damaged, or used in a manner inconsistent with ordinary inspection.
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
9. Contact
For questions regarding a return or refund:
PureHarbor18
4807 Arroyo Trail
Louisville, KY, USA
Phone: (254) 485-2744
Email: support@PureHarbor18.space